Housekeeping
Clean rooms, ready on time.
The live room board, checklists, inspections, minibar and lost and found, in the hands of every room attendant.
The live room board, checklists, inspections, minibar and lost and found, in the hands of every room attendant.
Every room's state is visible to the whole team as it changes: dirty, in progress, clean, inspected, out of order. The front desk sees a room become ready the moment the attendant finishes, so no more calls down the corridor.
Departures, stayovers, turndown, deep cleans and public areas are all scheduled automatically and ordered by what matters first. Need something extra? The desk adds a task with a deadline, and it escalates if it runs late.
Checklists by room type and kind of clean: departure, stayover, turndown, deep clean. Required items must be ticked before a room can be finished. Before-and-after photos and problem photos are attached where they belong.
A failed inspection sends the room back to dirty with the reason, creates the re-clean task and assigns it. The room is inspected again when it is done. Managers see house-wide quality trends, not a blame list.
Count the minibar on a simple sheet, and charges go to the guest's bill once, never twice. If a guest has already checked out, the late charge is flagged so nothing is lost. The front desk is reminded at check-out about counts not yet posted.
Register an item with a photo and where it is stored, and follow it through claimed, handed over, shipped or disposed. Shipping costs are charged correctly to the guest, to the hotel or as a goodwill gesture, and every step is on record.
When what the attendant sees doesn't match what the system says, the room is flagged on the daily discrepancy list for the front desk to resolve.
A 7-day forecast of departures, stayovers and deep cleans shows how many hands you need. Workload credits per task type keep assignments fair. Deep cleans are planned into quiet days automatically, without taking rooms off sale behind your back.
Set par levels and get a daily need sheet from the forecast, so trolleys are stocked before the shift starts.
Close a shift with a handover the next supervisor confirms: open tasks, issues and notes in one place.
A team that knows what to do next, and a front desk that never has to ask.
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