Tickets, planned maintenance, assets and contractors in one place, on the web and in the staff app.
Anyone on the team opens a ticket from their phone with a photo and the room or area attached. Four priorities, with response and fix times for each. An emergency pages the engineer on duty at once. Every step, from assigned to in progress to done, is recorded with who did it and when.
Take a room out of order straight from a ticket. The room leaves availability, the front desk sees why, and it comes back the moment the work is done.
Start from a ready library of maintenance plans for boilers, air conditioning, lifts, pools and kitchens, and adjust it to your building. Plans run on a calendar or on meter readings: every 500 hours, every 10,000 cycles. Tasks appear on time, already assigned.
Each asset carries its location, model, serial number, documents, warranty and full repair history. A warranty banner appears before anyone pays for a repair the manufacturer should cover.
Fire systems, gas, electrical safety, water: every mandatory check sits on one calendar. Anything overdue turns red until it is done and documented.
Log labour and materials on every ticket. Parts come straight from your stores, so stock levels and costs stay right without double entry.
Engineers get their queue, maps of rooms and areas, photos and checklists in one app on their phone or tablet. It keeps working in basements and plant rooms without signal, and syncs when it is back online.
Connect meters, sensors and building systems, and readings open tickets by themselves: a leak, a temperature drift, a pump that runs too long. Weather forecasts prepare your seasonal checks before the heat or the frost arrives.
Send an outside technician a secure link to one ticket. They see what they need, add photos and notes, and mark the work done. No login and no access to anything else. The link expires on its own, and you can revoke it at any time.
Fewer surprises, fewer rooms off sale, and a full record of every repair.
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